How ChargeUp Works

• Ingest: our system ingests data on retail deductions like supply chain documents and trade/promotional calendars.
• Decide: our AI classifies all documents, extracts the relevant information from them and synthesizes it to decide whether each deduction is valid or invalid.
• Dispute: our system automatically disputes invalid deductions with retailers and distributors. In addition, since our system is built from the ground up on generative AI it excels at generating complete and accurate backup cases from the data we ingest for each deduction.
• Reconcile: our system follows up on deductions and escalates through to resolution with no effort required from your team.

Brands have realized that what they are doing today is not meeting their needs as they continue to grow. ChargeUp.ai’s automated system is the solution and outperforms both internal personnel (who hate doing chargebacks) and older legacy incumbents (who outsource the work overseas). Here are some of the key reasons to switch:

• Lowest price: you can get started with our service for free – no onboarding fees, monthly service charges, nothing. You only pay for successful recoveries so our incentives are 100% aligned with yours – no competitor offers anything close so they have to charge you in myriad different ways.
• Best performance: brands that work with ChargeUp.ai see a lift of 2-3 points in their net margin, a meaningful lift to your bottom line. Why? Compare us to any other service and you’ll find:
• Higher dispute volume: we dispute all your eligible deductions, resulting in much higher volume of recovery (not just cherry-picking a few)
• Faster dispute times: our automated system disputes all eligible deductions on a remittance advice within hours, as compared to weeks of delay with manual, labor-intensive companies
• Faster recovery time: our system continues to drive ever-faster recoveries by optimizing the elements of a successful recovery based on dispute type, retailer/distributor, dispute message length and content, backup material to speed resolution, etc. We resolve most disputes in <30 days.
• Higher recovery rates: we recover nearly 90% of disputes. Combined with the higher volume of deductions and faster speed, you can see why brands see such a meaningful lift in their net margin by working with us.
• Fastest onboarding: we make it super-easy to get started and brands can onboard in hours, not weeks like other competitors, in just three simple steps (see below).
• Completely automated via AI: we can deliver this performance for customers because our service is built from the ground up with AI. Ask any other provider whether their service is completely automated – the answers will be illuminating (if they actually tell you), and their lack of automation will be reflected in less efficient performance and higher prices charged to you.
• Focus on retail deductions: unlike any other competitor, we are the only company that is solely focused on retail deductions and disputes. We are not trying to sell you something else (like TPM software) and bundle in a bit of deduction management as window dressing – this is all we do and you get the benefit of that focus.

There are no onboarding fees, no monthly service charges or anything like that. We only get paid on successful recoveries (you pay a small percentage of recoveries) so our incentives are 100% aligned with yours.

Our system makes your team much more productive and frees them up to do work they love to do rather than the drudgery of retail chargeback disputes. In addition, our system enables you to scale your business faster and more efficiently than finding, hiring and training more personnel to fill these roles.

In 3 simple steps we make it easy for you to enable access to the data we need to run the service:

• Email: you provide an email address from your company for ChargeUp.ai so that our system can communicate and conduct deduction disputes with retailers and distributors on your behalf. Your team can audit and track communications throughout the process, and we keep each brand separate to ensure that your data stays private.
• Login credentials: using the email address you provide, you grant it login credentials to retailer/distributor portals. Our system automatically logs in on your behalf to pull down relevant docs from these portals when they are posted.
• Shared folder: we set up a shared folder where you can drag documents and we pull them down from there.

We need the following supporting documentation depending on your particular types of chargebacks:

• Remittance advice and/or chargeback invoices that list deductions you receive from a given retailer/distributor (as well as past deductions won/repaid), typically each month
• Supply chain docs: proof of delivery, BOLs, packing lists, etc.
• Purchase orders and invoices
• Sales contracts with retailer/distributor
• Trade/promotional schedules (sometimes referred to as co-op marketing or contra-COGS agreements)
• (Optional, but very helpful) Past examples of deduction disputes with in-scope retailers/distributors. The more history you can provide (including winning and losing disputes), the faster our system will learn patterns, semantics and how supporting docs fit together to form winning disputes.

No. You do not need to label documents or put them into neat folders. Our system will sort them out from whichever source (email, shared folders, etc.), freeing up your team to work on more productive issues for customers.

We will contact you if our system needs documentation in order to make a decision on a deduction. We automate this process going forward so you don’t have to do this more than once.